Policies

At Salon Riz, our goal is to provide salon services in a timely, relaxing, and enjoyable manner. To ensure that we can give each client our undivided attention, to keep everyone safe, and to create a welcoming and friendly atmosphere, we have designed the following policies.

  • As a kindness to others who are waiting for appointments, and to your stylist, please give as much notice as possible, when you need to cancel or reschedule.

    • 24-hours notice required to cancel or change any appointment.

    • Cancellations made with less than 24-hours notice will be charged 50% of the service.

    • Cancellations can not be accepted via email. Please call or text the salon at (646)-309-5596.

  • As a kindness to those who are wait listed for appointments, and in consideration of your stylist’s time, please call or text to let us know if you have an emergency and will be unable to make it. If you do not show up for your appointment, we must hold you to our cancellation policy above, which requires us to charge 50% of the fee for that appointment.

  • We know that your day can be unpredictable at times. If you are running a bit late, please let us know by phone or text. We will advise you about next steps to ensure that you get the time and attention you deserve, rather than getting a crammed appointment. Try to arrive early though, because if you are more than 15-minutes late to your appointment it is usually best to rebook for another day.

    Although we strive to run on time as well, your stylist might occasionally run behind. If that occurs, we will notify you by phone or text as well, and you are welcome to let us know if we need to reschedule for another day.

    Our goal is to accommodate our stylists and clients in every possible way.

    • If a recommended product is not to your liking, we will accept a minimally used product for an exchange or a full refund. We will provide an exchange or refund within 14-days of purchase.

    • The product must be used less than 25% to qualify for a full refund. If for any reason the product is damaged we will kindly exchange the product.

    • Masks are now optional for clients.

    • If you have had any symptoms or tested positive for COVID-19 in the last 5 days, you must reschedule your appointment for no sooner than 5 days.

    • THANK YOU for being patient and understanding as we take the time to sanitize the stations in between each client.